Midwest Dental

Patient Service Representative

3 months ago(10/6/2017 1:59 PM)
# of Openings
Dental - Patient Service Representative
Full Time Regular


Midwest Dental supports great local dentists across the United States. Our culture of joy sets us apart from other dental organizations. Joy leads to better care, better ideas, and better outcomes. It creates wonderful patient experiences and rewarding careers.


Position Summary 

This highly visible position requires exceptional communication, interpersonal, and organization skills to provide superior customer service to our patients.

Schedule (days/hours)

Monday - Friday (Float between the offices of Rochester, St. Charles & Chatfield)



Position Responsibilities


  • Collect and record payments from patients
  • Explain financial obligations and payment options
  • Verify and process daily bank deposits
  • Accurately submit write off and refund requests

Office Operations

  • Greet and assist patients in person and via the telephone
  • Update patient charts and patient accounts
  • Schedule patient appointments maximizing provider’s schedule
  • Ask for patient referrals
  • Process new patient paperwork
  • Create new patient accounts
  • Print route slips and schedules for the next day
  • Review patient insurance eligibility from managed care list
  • Establish and maintain patient call list
  • Utilize various scripting for patient communication
  • Create and send failed appointment letters
  • Pull and file charts
  • File EOB’s
  • Ensure all provider charges are posted correctly
  • Confirm patient appointments
  • Prepare and process referrals
  • Process insurance submissions and pre-authorizations
  • Manage delinquent patient accounts and follow up patient complaints
  • Order office supplies
  • Adhere to HIPAA privacy policy
  • Maintain a neat and professional environment

Other Duties

  • Will be expected to perform any and all related duties as assigned by manager




Education and/or Work Experience Requirements

High School Diploma and front desk experience in a medical or dental office.


Required Knowledge and Skills

  • Computer proficiency in Microsoft applications
  • General office equipment knowledge
  • Attention to detail and ability to complete tasks with a high degree of accuracy
  • Strong interpersonal skills
  • Exceptional customer service skills
  • Ability to communicate effectively with internal and external customers
  • Analytical skills
  • Dependable and reliable


License and Certification Requirements

CPR Certification


Physical Requirements and Working Conditions

Work is performed in a standard office environment




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