Midwest Dental

  • Customer Experience Center Representative

    Job Locations US-MN-Bloomington
    Job Post Information* : Posted Date 1 week ago(5/11/2018 10:50 AM)
    # of Openings
    Customer Service
    Full Time Regular
  • Overview


    At Midwest Dental, we are passionate about patient care and service. If you are interested in building a career with people who work every day to be the best, and whose work creates happy, healthy and loyal patients, Midwest Dental may be the place for you.

    We are proud to serve our hometown communities. Midwest Dental dentists, hygienists and dental assistants serve the dental care needs of patients in 16 states.

    • Do you possess a sincere desire to serve others?
    • Are you able to connect with diverse personality types?
    • Do you flourish when you get to tackle problems for others?


    Our Customer Experience Center supports almost 200 dental practices across 16 states. Our CEC team is responsible for answering incoming customer phone calls to assist offices in building their patient schedules. This team provides convenience to new and existing patients with phenomenal responsiveness and friendly service in an effort to fill each office's patient schedule.

    Schedule (days/hours)



    • Provide extraordinary customer experience
    • Enthusiastically answer customer phone calls and assist in scheduling hygiene appointments.
    • Return voicemails promptly and courteously
    • Build relationships with patients, clinic doctors, hygienists and all employees
    • Identify areas of opportunity, and anticipate challenges
    • Be flexible and perform any and all related duties as assigned by manager


    • High School Diploma.
    • Dental experience a plus.
    • Superior customer service skills, excellent written and verbal interpersonal skills and high emotional intelligence
    • Strong attention to detail, follow up and multi-tasking skills
    • Maintains composure when dealing with unexpected challenges and competing demands
    • Strong computer skills
    • Self-directed working in a dynamic environment making decisions quickly and effectively
    • Ability to maintain strict confidentiality

    To ensure the best customer experience we need you to have reliable transportation.


    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


    Keywords: Customer service, call center


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