Midwest Dental

Customer Service Center Representative

1 week ago(1/11/2018 10:03 AM)
# of Openings
Customer Service
Full Time Regular


Midwest Dental supports great local dentists across the United States. Our culture of joy sets us apart from other dental organizations. Joy leads to better care, better ideas, and better outcomes. It creates wonderful patient experiences and rewarding careers.


Position Summary

The Customer Experience Center (CEC) representative is responsible for answering incoming customer phone calls and making outgoing calls to assists offices in building their hygiene schedules.   This position will provide convenience to new and existing patients with great responsiveness and friendly service in an effort to fill each offices hygiene schedule. 


Schedule (days/hours)



Position Responsibilities

Customer Service

  • Answers incoming customer phone calls and makes outgoing calls to schedule new and existing patients
  • Returns voicemails promptly
  • Follows-up with clinics as needed


  • Builds relationships with patients, clinic BOM’s, LPSR’s and PSR’s, other managers, doctors and employees
  • Identifies areas of opportunity, and anticipates challenges

Other duties

  • Will be expected to perform any and all related duties as assigned by manager


Education and/or Work Experience Requirements

High School Diploma.  Dental experience a plus. Computer and phone skills necessary.


Required Knowledge and Skills

  • Superior customer service skills, excellent written and verbal communication skills and high emotional intelligenc 
  • Strong attention to detail, follow up and multi-tasking skills
  • Maintains composure when dealing with unexpected challenges and competing demands
  • Strong computer skills 
  • Self directed working in a fast paced environment making decisions quickly and effectively
  • Ability to maintain strict confidentiality


License and Certification Requirements

A valid Driver’s license


Physical Requirements and Working Conditions

Work is performed in a standard office environment.




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