Midwest Dental

  • IT Technician

    Job Locations US-WI-Eau Claire
    Job Post Information* : Posted Date 2 weeks ago(5/4/2018 5:22 PM)
    # of Openings
    Computers Information Technology
    Full Time Regular
  • Overview

    At Midwest Dental, we are passionate about patient care and service. If you are interested in building a career with people who work every day to be the best, and whose work creates happy, healthy and loyal patients, Midwest Dental may be the place for you.

    We are proud to serve our hometown communities. Midwest Dental dentists, hygienists and dental assistants serve the dental care needs of patients in 16 states.

    Do you possess a positive and optimistic approach to problem-solving?

    Do you have detective like trouble-shooting skills?


    Our talented IT team supports over 200 dental practices in 16 states and growing so there is never shortage of new hires to set up and technical issues to solve!  Our IT Technicians are critical for providing a wide array of technical assistance to their assigned region within Midwest Dental.  This position provides software and network support, training and troubleshooting to solve technology issues.  The IT Technician responds to user requests in a timely manner and determines the nature and extent of support needed and offers solutions.

    Schedule (days/hours)

    Mon-Fri Business Hours


    Software Support

    • Provide software support to the entire Midwest region, providing technical assistance to both service center (corporate) & local dental offices.
    • Respond to user requests on site or over the phone, for service and determines nature and extent of support needed.
    • Provide technical support in diagnosing and solving problems by remote access; responding to help desk trouble tickets according to urgency and priority levels
    • Use the help desk ticket system to track and close all client/user calls/problems reported to IT
    • Assists dental office managers and other staff with legacy practice management software and digital imaging


    • Install, configure, maintain and troubleshoot a wide range of programs used throughout dental offices
    • Troubleshoot x-ray imaging equipment
    • Perform hardware/software updates to existing computer equipment
    • Manage image and set-up of new workstations and laptop computers
    • Troubleshoot printer problems
    • Manage basic repairs of returned equipment
    • Resolve connection problems with offices and internet providers
    • Provide excellent customer service to all levels of the organization: Asking good questions to understand & listening patiently
    • Build and maintain positive working relationships with co-workers and employees at all levels of the organization


    • Associate’s Degree &/or (2+) years equivalent experience providing support for networks, servers, desktop systems and communications devices using current technologies and software.
    • Knowledge of basic principles and practices of information technology
    • Experience with personal computers, including hardware and software
    • Computer proficiency in all Microsoft applications
    • Strong interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations
    • Ability to communicate effectively with internal and external customers
    • Analytical skills



    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.





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